Product support
Help with workflows, generator behavior, exports, saved outputs, and onboarding questions.
Best-effort response within 1 business day
Support
Clear support pathways for buyers, pilot teams, and rollout owners.
The product currently uses a direct support model so people can get fast help with adoption, billing, and workflow configuration while the platform continues to mature.
Support lanes
Billing support
Assistance with plan selection, checkout issues, billing changes, and subscription questions.
Best-effort response within 1 business day
Rollout and advisory
Guidance for teams piloting one workflow, mapping outputs to channels, or planning a broader rollout.
Scheduled or responded to within 2 business days
Support contact
Reach out at hello@aiproductops.net with the workflow, plan, and question so the request can be routed quickly.
Business-day response for support, onboarding, billing, and rollout questions.
For high-risk customer data, legal review, or compliance-specific commitments, teams should treat the current trust pages as operational guidance and complete their own formal review before broader rollout.
What support currently covers
- Guided walkthrough for the first workflow your team wants to pilot
- Channel-specific adaptation for Jira, Notion, Slack, launch review, or executive email
- Packaging recommendations for solo operators, teams, or consulting-led rollout
Best way to get a fast answer
- Mention the workflow module or page where the issue appears.
- Include the plan you are on and whether the issue affects generation, billing, exports, or onboarding.
- Use sanitized source material when sharing examples or screenshots.
- If the question is rollout-related, explain the team ritual or channel you want to standardize first.